Field Engineer
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Position Overview & Specifications
Job description
About Maintech and the Role:
Maintech provides data center computer system and LAN/WAN services to mission critical, multi-vendor, multi-site applications in the Financial, Telecommunications and Research and Development markets. This position will be focused on server repair and maintenance in a data center location.
We are looking for a self-motivated, dedicated individual who is ready to put their technical skills to work in a fast-paced, customer focused environment. Candidates must be able to work a rotating on-call 24/7 schedule as needed. We are looking for a self-motivated, dedicated individual who is ready to put their technical skills to work in a fast-paced, customer focused environment.
Candidates must be able to work a rotating on-call 24/7 schedule as needed.
- Provides 1st and 2nd level 24/7 break-fix support for IT hardware as specified by or utilized in customer environment
- Analyzes, diagnoses, and troubleshoots hardware/server issues with focus on responsiveness; provides issue resolution
- Maintains inventory and documentation of activity
- Escalates more complex issues to 3nd level tech support
- Assists with server installations as needed
- Maintains active control of client and Maintech parts and handles all parts in accordance with client processes and procedures
Experience and Skills Required:
- 1 year servicing IT clients in a data center environment
- Servicing X86 server hardware as specified or utilized in client environment
- Familiarity with ticket-tracking software
- Server Installation and Cabling experience
- Certifications as required for client/technology
- Learn and become proficient with Maintech’s infrastructure system, eMaintech
- Possess good customer communication skills
- Ability to guide others
- Problem solving and self-management skills with attention to detail
- Ability to prioritize tasks and effectively communicate verbally and in writing
- Capability to travel to remote locations
Maintech, Incorporated is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other reason protected by law.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: On the road
Job Type: Full-time
Pay: $32.00 - $35.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience level:
- 5 years
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- San Jose, CA: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Work Location: One location
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Information Technology Support Services
Based on transatlantic hiring benchmarks for Field Engineer roles across Maintech, Incorporated's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Information Technology Support Services.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £32 - £35 bracket, including retirement vesting and health parity.
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