Global Vendor Management and Process Efficiency – Client Services Manager

Global Vendor Management and Process Efficiency – Client Services Manager

Job Number:

3234587

POSTING DATE: Mar 29, 2023 PRIMARY LOCATION: Europe, Middle East, Africa-United Kingdom-United Kingdom-London EDUCATION LEVEL: None JOB: Operations / Business Transformation EMPLOYMENT TYPE: Full Time JOB LEVEL: Vice President

DESCRIPTION

Global Vendor Management and Process Efficiency – Client Services Manager London 3234587

Human Resources provide support and strategy at every level of Morgan Stanley’s business. It helps firm and business unit management with strategic direction in employee recruiting, retention, development and compensation. HR generalists partner with individual business units to deliver services in data analysis, employee relations, compensation analysis and performance management. Other HR teams are product-focused, specialising in compensation, benefits, recruiting, reporting and learning and development services.

This position will primarily responsible for the day to day relationship with the current existing HR Solutions Vendor (Accenture), the Bangalore Service Centre and the internal clients who benefit from these two service centres. The position is part of a wider team, that oversees relationships with existing vendors and is responsible for process re-engineering across the HR Solutions space. Our services with Accenture have just being implemented, so the focus on the role will be for the next year the support of this new service and all the necessary steps required to bring the service to business as usual state. About Morgan Stanley Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence, and strong team ethic. We can provide a superior foundation for building a professional career – a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture. What will you be doing?

Primary point of escalation for any items raised in the HR department with regards to Accenture and Bangalore. Responsible for analysing the issues, defining action plans and coordinating with multiple stakeholders.

Chair regular meetings with the team leaders and internal clients to discuss upcoming seasonal/ bulk task requests, escalations, staff issues and process changes.

Lead work effort with the Accenture and Bangalore to outsource/offshore new processes, review existing processes and develop solutions to operational problems and certifying that the solution is in fact bringing positive change to the HR department. This includes:
• Conduct Impact Analysis, documenting requirements while managing timescales and stakeholders.
• Define SLAs and work with internal teams to assess feasibility.
• Ensure that operational readiness is in place before implementation o Lead formal transition reviews at appropriate points to provide go/no go decisions o Coordinate audits post implementation to ensure the success of the outsourcing initiative.

Manage and/or assist with variety of projects – usually around process improvement/business transformation/regulatory changes which impact HR Service Centre deliverables.

QUALIFICATIONS

What we’re looking for:

Ideally a graduate with CIPD or equivalent, with HR experience in professional services • Experience in HR Outsourcing/ Vendor Management/Offshoring role is highly beneficial.

Experience in defining and implementing small to medium scale supplier framework including; contracting, sourcing and ongoing risk management and performance monitoring and reporting.

Ability to structure and comprehend numerical analysis and optimization strategies Sound judgement – know when and how to escalate, close issues down etc IT skills to include competency in Word, PowerPoint, and Excel Comfortable interfacing with leaders and business partners across a heavily matrix environment. Ability to build relationships remotely and locally, ability to establish credibility among stakeholders. Project management and analytical skills. Effective meeting skills, able to chair meetings.

Experience with managing third parties through SLA's. Demonstrable experience of improving service levels.

Exposure to commercial agreements is desirable. Experience in process optimization is highly desirable.

Flexible work statement: Interested in flexible working opportunities? Morgan Stanley empowers employees to have greater freedom of choice through flexible working arrangements. Speak to our recruitment team to find out more. Internal Applicants: Internal mobility can be a way to grow your career and realize your professional potential. Typically, you must be in your position for at least 18 months and performing satisfactorily before applying for another job at the Firm. Internal applicants can find out more regarding career navigation, mobility guidelines and policy on our employee portal by clicking here. Equal opportunities statement:

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.