Fraud Investigator | S2 | Fraud Operations | Glasgow

WHAT YOU WILL BE DOING

This role is offered on a hybrid basis, which can be discussed with the recruitment team during the hiring process.

Join our community.

Santander is all about protecting our customers and communities, so investigating fraud is not something that we take lightly.

As a Fraud Investigator, we’ll look to you to enable the efficient management of fraud risk. You’ll provide an expert investigative, consultancy and advisory service by analysing, researching, and evaluating fraudulent activity.

As a key member of our team, you’ll help to maintain, develop, and implement compliance in-line with legislative requirements, whilst minimising financial loss to Santander.

The difference you’ll make.

• Carrying out investigations into fraud committed both internally and externally, taking ownership of end-to-end customer claims across multiple portfolios
• Analysing and reviewing fraud risks/trends on products and services, supporting a culture where each colleague takes ownership for risk and management control
• Consulting and advising on potential weaknesses to mitigate risk to business areas
• Working pro-actively and using your own initiative, taking responsibility of the overall customer experience and ensures customers receive a professional and efficient service
• Ensuring that Santander / Santander Operations and its subsidiaries comply with their legislative obligations
• Establishing and maintaining effective working relationships with key stakeholders and colleagues by advising on the prevention, containment and detection of fraud

What you’ll bring.

• Must have previous experience of working within a fraud or risk-based environment, with good investigative skills and excellent attention to detail
• Excellent communication skills, with the ability to work as part of a team and to own initiative, managing own workload whilst adapting quickly to change in a fast-paced environment
• You will require the right to work in the UK (please see details below)

It would also be nice for you to have.

• Report writing skills
• Specialist knowledge of a range of Santander products and services, with the ability to learn and adapt to new processes and workstreams
• Knowledge of regulatory guidelines and experience of investigating fraud or financial crime in a previous role
• The ability to manage multiple workloads/caseloads at any one time and prioritise tasks as required

What else you need to know.

This is a permanent role and will predominantly be based remotely however you will be expected to complete training in our Head Office sites in Glasgow and to attend the office on a weekly basis for meetings. You must be able to commute into the office.

Operating hours are 35 hours per week, between 8am-9pm Monday to Friday and 9am-5pm Saturday and Sunday. This will include working up to 1 in 2 weekend shifts (on a Saturday OR Sunday), as well as late shifts up to 9pm.

Everyday Inclusion

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

How we’ll reward you.

As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.

• Eligible for a discretionary performance-related annual bonus
• We’ll contribute at least 8% of salary to your pension account, even if you don’t contribute yourself. If you choose to pay into the pension, we offer generous contributions of up to 12.5% from Santander, depending on the level of your own contribution
• 27 days’ holiday plus bank holidays, which increases to 28 days after 5yrs service, with the option to purchase up to 5 contractual days per year

• Voluntary healthcare benefits at discounted rates. Including : Bupa medical insurance, dental insurance, healthcare cash plan and health assessments

• Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover
• 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more
• Share in Santander’s success by investing in our share plans
• Support your favourite causes through charitable giving and our community partnerships

Right to work in the UK.

Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.

What to do next.

If this sounds like a role you’re interested in, then please apply.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face. You can contact us at resourcing@santander.co.uk or call 0870 414 9080.