IT Technician

Our tool range specialises in the automotive sector and our products are available through automotive wholesale outlets, motor factors, independent retailers, hardware stores and van sales. All our brands are well known worldwide and acclaimed for their quality, real value for money and backed up by a technical service that is second to none.

The Tool Connection sells five major brands - Laser (specialist hand tools), Gunson (classic specialist tools), Kamasa (general tool market), Power Tec (body repair) & Connect (consumables).

The Tool Connection has an enviable reputation for producing high quality, interesting and innovative products into both new and established markets.

Due to growth of the company, we are looking to add to our established IT team. We are looking to recruit an IT Technician that is a confident communicator, someone who can interact with colleagues at all levels to help ensure the team is able to meet the needs of the business.

The ideal candidate will be friendly, approachable and be able to adapt to changing situations.

Location: This is an office-based role located at our head office in Southam, Warwickshire, CV47 0DR

Hours of work: 37.5 hours per week, Monday to Friday.

Overview of the Role:

· Assisting with the training employees on the company’s systems and providing ongoing advice and support in relation to software.

· General IT support for both the company and subsidiary company

· Working with external resources where necessary to facilitate upgrades, modifications.

· Software back-ups and disaster recovery procedures to include both preparation and implementation ensuring the company is insured for its technology risks

· Supporting the company’s infrastructure including but not limited to internet & associated firewalls, e-mail, telephones, air conditioning units, printers, copiers, remote access, CCTV.

. Assisting in the leading on all technology requirements across the company to help ensure the Company is compliant with legislation alongside best practice operations.

. Ensuring all technology systems, infrastructure and services meet company needs.

. Assisting in any major technical or software development projects across the company in conjunction with the IT manager.

. Assisting to ensure the adequate provision of infrastructure services ensuring appropriate use of technology, capacity, bandwidth and systems across all technology; constantly looking to standardise and simply our technology approach.

. Help with effective and appropriate advice and support on the implementation and interpretation of technology policies and procedures and new software for all staff members.

. Aid in any implementation of new systems including training users and
promoting the use of the systems.

. To undertake any other appropriate duties, as requested by the IT Manager, to assist with the efficient running of the support services

Skills and Personal Qualities:

• Ability to provide operational effectiveness in IT function/technical area derived from objectives
• Strong verbal & written communication and interpersonal skills.
• Ability to summarize complex situations into key points and a willingness to get involved from the outset
• The ability to adapt to a fast-paced environment
• Well organised and ability to work both independently and as a team to tight deadlines.
• High sense of personal integrity
• An enthusiastic approach to work and learning
• Ability to remain calm under pressure

Qualifications:

Degree in IT or a Computer Science field, or equivalent is preferable.

Knowledge & Experience:

• knowledge of SAP Business One is desirable
• IT operational service delivery and support, system analysis and project management methodology and/or possession of a strong background IT technical functions and delivery across different technology stacks in traditional data centre hosting or cloud hostingIntermediate experience project managing IT solutions and cross-functional implementations
• Professional IT Certifications are desirable
• Fluent in English both written and oral
• Excellent working knowledge of the Microsoft Suite
• Proven history of troubleshooting

Benefits:

• 25 days holiday plus the standard 8 bank holidays
• Birthday Day off
• 1-week free holiday every year in one of the company’s holiday homes
• Sick Pay (T&Cs apply)
• Free Staff Parking on site
• Staff Discount
• Competitive Pension Scheme
• TECH and CYCLE Schemes
• Life assurance Scheme
• Full training provided on site
• Eligible for bonuses in some roles (T&Cs apply)
• Childs first day at school off
• Grandparent day off
• Free fruit
• Christmas Club saving scheme
• Opportunity to gain NVQ qualifications
• Great prospects to step up the ladder within the business
• Christmas bonus
• Social events for all employees and their families
• Energy bonus for all employees during winter months
• As well as many other incentives and rewards

The wellbeing and engagement of our staff is very important to us and we review our benefits package regularly and welcome suggestions from the team.

Tool Connection Community Engagement:

We are proud to be involved with our local community. We currently support local charities with fundraising events, sponsorship, and volunteering.

We encourage all our employees to support these amazing projects and welcome anyone who join in the fun. So, if you can bake a mean cake, brew the perfect cuppa for a coffee morning or fancy volunteering at a local sporting event then The Tool Connection is the perfect place for you.

How to apply:

To apply for this role please submit your CV and covering letter directly through indeed, alternatively you can email us (our email address is available on our website).

If you have any questions about the role or The Tool Connection, please do not hesitate to contact our friendly HR team, who will be happy to answer your questions. We look forward to receiving your application.

Job Type: Full-time

Benefits:

• Additional leave
• Bereavement leave
• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Free flu jabs
• Free parking
• Life insurance
• On-site parking
• Referral programme
• Sick pay
• Store discount

Schedule:

• Holidays
• Monday to Friday

Ability to commute/relocate:

• Leamington Spa: reliably commute or plan to relocate before starting work (required)

Work Location: In person