Operations Officer

Teesside Airport Business Suite
Teesside International Airport
Darlington, United Kingdom, DL2 1NJ
+44 (0) 330 440 7700

wlfc.global

Job Description

Position Operations Officer

Team Jet Centre

Responsible WLFC
Director/SVP Emma Suleman – Jet Centre Senior Manager

Location Teesside

Summary of Role;

The provision of excellent customer service Operator customers, visitors and crews ensuring their
requirements are met efficiently and effectively. Responding to handling requests ensuring all services
are anticipated and arranged.

Principal Responsibilities and Activities:
Area of Responsibility
activity

Employed within the Jet Centre facility in accordance with owner’s policies and applicable laws and
regulations.

• Ensure all members of staff deliver first class customer service to Jet Centre clients,

operators, and crew daily and offer concierge style services to assist with their travel
and onward travel,

• Meet, greet, and assist passengers/crews on arriving and departing flights
• To chock all aircraft safely onto the ramp/parking areas to operate all ground services

equipment.

• Assist flight crews with flight planning, catering, communications and passenger

luggage and associated loading.

• Work with UK Border Force Agency and Special Branch as well as other such bodies

and inform relevant parties of aircraft arrivals and departures.

• Oversee security screenings ensuring compliance with UK NASP Directives, DFT

requirements and Airport Standard Operating Procedures (SOPS).

• Liaise with the Airport’s fuel supplier for the provision of efficient aircraft fueling
• Ensure the lounge area, offices and kitchen are kept clean and tidy.
• Carry out and maintain stock control of the required supplies for the reception area.
• Maintain accurate information on operation systems.
• Process invoices and payments and other related finance duties.
• Carry out inspections and general tidiness of Jet Centre vehicles.
• Undertake training courses which may be mandatory for operations or to assist and

improve the operation.

• From time-to-time company travel maybe required to attend promotional and

networking events which are industry related and for any other reasonably required
purpose.

• Take care of the health and safety of him/herself and other persons affected by their

own acts or omissions at work. Co-operate with the Management so far as necessary in
order that the Company can carry out its statutory duty under the health and safety at
work act 1974 all relevant statutory provisions.

Area of Responsibility
activity

• Other duties as required that are within the post holder’s capability to ensure business

continuity.

Abilities and Skills Required:

• Hold an airside driver permit to transport passengers, and to operate equipment whilst

adhering to all safety and security systems.

• Working knowledge of Microsoft Excel, Word, Power Point and web-based applications.
• Must possess the competencies of negotiation, influence, and customer orientation.
• Must Hold a full UK driving license, ADP (Airport Driving Permit), maintain a Full CP

(Critical Part) pass which is mandatory for airport access and to transport passengers
and crew to and from the apron.

• Interpersonal and communication skills to positively relate and communicate. Must be

able to respond to inquiries or complaints from employees, customers, regulatory
agencies, or members of the business community.

This Job Description is an outline of the key tasks and responsibilities of the post. The post holder may
be required to undertake additional duties in line with the seniority of the role.

The post may change over time to reflect the developing needs of the business, as well as the
personal development of the pos holder. Job descriptions will be reviewed and discussed annually in
line with the Staff Appraisal Scheme.